Freight Cost of Samples

How to Wash Waterproof Socks?

• Hand wash or machine wash below 40℃.
• Drip dry.
• Do not bleach, iron or dry clean.

When You Use The Socks:

1. Waterproof socks are waterproof from the toe to just below the cuff of the sock. Sock cuffs are not waterproof. But you can choose cuff seal belts here for extra protection.
2. Always wear waterproof socks inside your footwear.
3. Don't leave them in the sun for several weeks. One or two days is enough.

The lack of international movement has caused problems for most logistics service partners. Therefore, we are unable to offer free shipping outside of the United States. However, to minimize the impact we will share the shipping costs with our customers. Thanks for your support.

What’s your shipping method and what is the cost?

Express shipping is available. Please refer to the chart below for more details.

How long can I expect to receive my order?

*Dear customers, orders outside the United States may be shipped from our Chinese warehouse or our US warehouse. When your package arrives in your country and goes through the customs clearance process, duties may be incurred.

Please contact service@randysun.com if you have any question.

Returns 

If you are unsatisfied for any reason, you may return your package within 30 days. To be eligible for a return, your item must be unused and in their original packaging.

1. Please take a photo of the socks and its original packing bag, send them to service@randysun.com. We will get back to you within 24 hours. 
2. When you receive the return address and send it back, please inform us the TRACKING NUMBER. Please note that you will be responsible for paying for the return postage except for quality problems.
3. Refund will be processed within 2 business days after we receive your package. We’ll issue the refund to your original method of payment. Usually you will receive it within 24 hours. 

Once your refund has been issued, we will send you an email to notify you. Your patience will be highly appreciated.

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@randysun.com.

Late or missing refunds

If you haven’t received a refund yet, please contact your credit card company, it may take some time before your refund is officially posted. 

If you’ve done this and you still have not received your refund yet, please contact us at service@randysun.com